FAQ
How do I make an appointment?
- To schedule an appointment with one of our doctors in Tulsa or Owasso, please call 918-494-2665.
- To schedule an appointment at our Claremore location, please call 918-341-0600.
- To schedule an appointment at our physical therapy facilities, please call 918-927-3199
- You can also go online and fill out an appointment request form, and we will call you to schedule an appointment.
Do I need a referral to make an appointment?
- Most insurance plans do not require a referral for the patient to be seen at Advanced Orthopedics of Oklahoma. If you are unsure if your insurance requires a referral, please call us at 918-494-2665 and we will be happy to assist you.
My PCP sent a referral, and I have not heard from anyone.
Whom should I contact?
- Our goal is to contact all patients with referrals within 24 hours, however, if you’d like to reach out to us proactively, please call us at 918-494-2665 and we’d be happy to look up your referral and assist you.
Which insurance plans do you accept?
- We accept most commercial plans. Your insurance card will have a phone number or website that you can call or visit to confirm that we are in network with your specific insurance plan. You may also call our office on 918-494-2665 and we will be happy to assist you in the process.
I am a new patient at “Advanced Orthopedics of Oklahoma”, what should I know to make my visit seamless?
What do I need to bring to my appointment?
- An up-to-date medication list
- Testing images and reports pertinent to your injury/condition.
- List of all prior physicians
- Comfortable clothing to access the injured area
How do I access the patient portal?
- Visit our website (www.aook.com) and click “Patient Portal.” New patients will receive an email with setup instructions. If you need help, please contact our office on 918-494-2665 and we will be happy to assist you.
How do I get a copy of my medical records?
You can request your records by visiting our website at www.aook.com. Click on the Patient Info dropdown and select Medical Records.
Contact our Medical Records Department on 918-927-3304.
How do I get a school / work note?
- School or work notes are available upon request, please ask a member of the clinical team or front desk during your visit to provide you with the appropriate note.
- You can request a school / work note through the patient portal or by contacting our office after your visit.
How do I get my medicine refilled?
- Please contact your pharmacy and request that a refill authorization be sent to your provider.
- Contact our office and ask to be transferred to your provider’s triage line.
- Refill requests may be submitted through the patient portal for eligible medications.
- Please allow up to 48–72 business hours for medication refill requests to be reviewed and processed. Medication refills are processed during regular business hours. After-hours and weekend requests will be addressed on the next business day.
MRI / CT scan
What do I wear?
- Please wear comfortable clothing without metal, such as zippers, buttons, or underwire. You may be asked to change into a gown. All jewelry and metal objects must be removed before the MRI.
What happens after an MRI or CT is done?
- After your scan, obtain a copy of your MRI / CT to bring to your follow-up visit. Your provider will review the results with you at that appointment
Cast / Brace questions
Can I shower?
- Casts: Keep dry with a waterproof bag or cast cover when showering. Ask your Ortho Tech if a waterproof cast is an option.
- Braces: Some can be taken off for short showers. Ask your provider for instructions.
What to do if my brace or cast is too tight?
- If your cast or brace feels tight, causes numbness, tingling, swelling, or severe pain, contact our office immediately by contacting our office through patient porta or call us at 918-494-2665. Do not try to remove, cut, or adjust it yourself. Your provider can evaluate and adjust as needed.
What services do you offer?
- General Orthopedics
- Joint Replacement
- Physical Therapy
- Osteoporosis Care (Healthy Bones Center)
- Sports Medicine
- MRI/CT/X-Ray
- Workers’ Comp
- Urgent Care
- Pharmacy
- Iovera
- Telemedicine
What are the options to pay my bill?
- Online using statement code
- Over the phone
- Patient Portal Website
- In person
Do you see MVA patients--Third Party Liens?
Yes. Contact 918-927-3737 ext.: 7138
Still Have Questions?
Our team is here to help. Don’t hesitate to ask your therapist or call your clinic with questions about your care or home exercises.
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